Legal

Privacy Policy

This Privacy Policy explains how thueVPS ("thueVPS", "we", "us" or "our") collects, uses, stores and protects your personal information when you use our website and services. We are committed to handling your data responsibly and being clear about what we do with it.

1. Information we collect

We collect information that is necessary to provide and support our services. This generally falls into the following categories:

  • Account information: such as your name, email address, company name and contact details, which you provide when you register or place an order.
  • Billing information: details needed to process payments and issue invoices. Full payment card details are handled by our payment processors, not stored on our own systems.
  • Service data: technical details related to the services you use, such as server identifiers, IP addresses and configuration settings.
  • Usage and log data: information automatically collected when you access our website or services, including IP address, browser type, pages visited and timestamps, used for security and operational purposes.
  • Support communications: the content of messages you send us when you contact support or make an enquiry.

2. How we use your information

We use the information we collect to operate our business and deliver our services. Specifically, we use it to:

  • Provision, maintain and support the services you order.
  • Process payments, issue invoices and manage your account.
  • Communicate with you about your account, services, updates and support requests.
  • Detect, prevent and respond to fraud, abuse and security incidents.
  • Comply with our legal obligations and enforce our Terms of Service.
  • Improve our website and services over time.

We do not sell your personal information.

3. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how the site is used. Essential cookies are needed for core functionality such as maintaining your session. You can control or disable non-essential cookies through your browser settings, though some features may not work correctly if you do.

4. Third parties and payment processors

We share personal information with third-party service providers only where it is necessary to deliver our services. These include:

  • Payment processors: such as PayPal and other payment providers, who handle your payment transactions securely. Your payment details are provided directly to them and are subject to their own privacy policies.
  • Infrastructure and operational providers: partners that help us run our platform, such as network, datacenter and communication providers.

We require these providers to handle your data appropriately and only for the purposes we specify. We may also disclose information where required by law, court order or valid legal process.

5. Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or alteration. This includes access controls, encryption where appropriate and secure handling of sensitive data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information for longer where required to comply with legal, tax or regulatory obligations, resolve disputes, or enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it.

7. Your rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Object to or restrict certain processing of your information.
  • Request a copy of your information in a portable format where applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

8. International data transfers

We operate infrastructure in Vietnam and serve customers worldwide. As a result, your information may be processed in Vietnam or in other locations where we or our service providers operate. Where information is transferred across borders, we take steps to ensure it remains protected in line with this policy.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we make material changes, we will update the version shown here and, where appropriate, notify you. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our team through the support channels listed on our website. We will respond as promptly as we reasonably can.